Policies

  • Workshop Policies:
    • Participants must be at least 18 years old.
    • Cancellation: Partial payment is refundable with cancellation in writing up to 2 weeks prior to the course date, less $55 administration fee. Cancellations less than 2 weeks (14 calendar days) before the workshop are non-refundable. If you do not show up for a class, the full fee will be forfeited. If Cloverdale Forge cancels a workshop due to COVID, we will work to reschedule your class time.
    • Cloverdale Forge will comply with all public health guidelines. Cloverdale Forge will keep participants updated if any public health announcements are made regarding your workshop date.
    • Due to COVID-19 Cloverdale Forge will not be providing lunch. There will be a one-hour lunch break from noon to 1:00pm, students can bring their own lunch or drive into Selkirk to support one of the local establishments.
  • Returns and exchanges: If you would like to return your purchase, please contact us within three days of the item being delivered to your home. Items need to be returned within 14 days of delivery. You can request to cancel your order within three hours of purchase.
    • Cloverdale Forge does not accept exchanges, please contact me if you have any problems with your order.
    • The following items can’t be returned or exchanged: Custom or personalized orders or Items on sale
  • Returns and exchange details: We stand behind our products, if there is a problem, please contact us to make arrangements for a return. We ask that items be shipped with a tracking number and package insurance within 14-days from the time you ordered was marked delivered via your tracking code. Upon our receipt of the item(s), the buyer will be refunded. Please note that the refunded amount will not include shipping costs, and the customer is responsible for return shipping costs. Items will not be refunded if not returned within 14 days of notification. Custom or personalized items may not be returned. For customers living outside Canada, please do not ship via courier. Cloverdale will not be responsible for any customs or duties at the border and the item will be returned to you. USPS Air and International Air are reliable services. Ground shipment via Canada Post is fine within Canada. Cloverdale Forge’s refund policy is not valid on personalized or custom orders. Thanks for your understanding of our policies. As a small company, we cannot match the return policies of big box sellers, but we will do everything we can to resolve any issues that arise.
  • Shipping: Cloverdale Forge is based in and ships from Canada. Unless a holiday or a custom order is involved, items will be shipped within five business days once payment has been received. In the case of personalized or custom items, you will receive an email with an estimated shipping date. All Cloverdale Forge purchases are shipped using Canada Post. If the buyer is located in Canada, you should expect your packages to arrive within three weeks. If located in the United States, items can take up to eight weeks to arrive. All shipments include a tracking number. That number will be sent to you for you to use when trying to locate the location of your package. Please be aware that out of Canada shipments may incur duties or taxes on items at the border of your country. These costs are the customer’s responsibility. Cloverdale does not reimburse for any fees, duties, taxes, or other charges made by your country on our products. Cloverdale Forge is not responsible if your order is lost in the mail or if the item is stolen after delivery. Once orders have been mailed, it is beyond our control as to when they arrive. Please allow enough time for purchases to arrive for the intended occasion.